
CRA complaints on the rise as deep job cuts forecast: ‘I’ll be honest, we’re swamped’
The Canada Revenue Agency’s watchdog says complaints are on the rise, while the agency forecasts a 10-per-cent reduction in staff over the next three years. Taxpayers’ ombudsperson François Boileau says his office is nearing the record-high level of complaints it received during the COVID-19 pandemic, when Canadians were scrambling to receive CERB and other emergency benefits.